Moto & More respects your privacy. This policy explains what personal information we collect when you use our website, request a quote, book a service, buy parts or bring your vehicle to our workshop, why we collect it, how we protect it, and your rights under the Protection of Personal Information Act, 2013 (POPIA).
By using our website or services you acknowledge this policy. We may update it from time to time, and the current version will always be on this page.
Information we collect
- Contact details such as your name, phone number, email address and physical address
- Vehicle details such as make, model, year, registration number, VIN and mileage
- Details of the work requested, quotes, approvals and work done
- Invoices and payment records
- Collection and drop-off details if you use our shuttle
- Basic website usage data, such as cookies and pages visited
How we use it
We use your information to respond to enquiries, send quotes, book and carry out work on your vehicle, source parts, arrange the shuttle, invoice you, keep service records, meet legal obligations and improve our website. We only process information for these purposes or where the law allows.
Sharing and security
We do not sell your personal information. We may share it with service providers who help us run the business, such as parts suppliers (for example your VIN to source the correct part), payment and IT providers, under appropriate confidentiality obligations, or where the law requires it.
We take reasonable technical and organisational measures to protect your information, and keep it only for as long as needed for the purposes above or as required by law.
Your rights
Under POPIA you may:
- Ask whether we hold your personal information and request access to it
- Ask us to correct or delete inaccurate or outdated information
- Object to certain processing, including direct marketing
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator
Contact us
For any privacy question or request, call 011 783 3440, email service@motoandmore.co.za, or visit us at 17 Autumn St, Rivonia, Sandton, 2128. We may need to verify your identity before acting on a request.
Common questions
Why do you need my VIN?
To identify your vehicle exactly and source the correct parts.
Will you send me marketing?
Only where the law allows, and you can opt out at any time.
How do I see the information you hold about me?
Contact us and we will help with your request.
Who can I complain to?
Contact us first. You also have the right to lodge a complaint with the Information Regulator.
